Refund policy

ICXC operates a strict no returns policy unless an item is faulty.

• If your item arrives faulty, you must contact us within 5 days of receipt.

• Please email support@icxcuk.com with your order number, description of the fault, and a clear image as proof.

• Once we verify the fault, we will arrange a replacement and send you out a return label, or issue a refund.

• Items must be unworn and in original packaging.

• If refund is agreed, it will be processed via the original payment method.